Frequently Asked Questions

We offer flexible order quantities starting at 25kg minimum, with packages available in 25kg, 200kg, and 1000kg sizes to suit your needs.

Typical Order Size: Most of our customers order in one-ton quantities or more, but we're happy to accommodate smaller orders for new customers, trial purposes, or specific application testing.

Free Samples Available: We provide free samples to potential customers for testing purposes. You only need to cover the shipping costs. Please inform us of your requirements and delivery address, and we'll arrange shipment promptly.

Standard Products: We maintain ample inventory and can typically arrange shipment within 3 days after receiving your order.

Customized Products or Bulk Orders: The production cycle is approximately two weeks. We will confirm the exact delivery time with you before placing the order to ensure it meets your schedule.

Our logistics team works efficiently to ensure your products arrive on time and in perfect condition.

We provide professional packaging solutions tailored to your order size and transport requirements, ensuring product integrity throughout the shipping process.

Transport Safety Compliance: All packaging meets international transport regulations including proper sealing, leak-proof construction, and clear hazardous goods labeling where applicable. Our logistics team ensures compliance with UN packaging standards and provides complete documentation including MSDS, COA, and shipping manifests.

Custom Solutions: For unique requirements or specialized applications, we can arrange custom packaging options to meet your specific needs.

Our pricing is based on a comprehensive consideration of market conditions, product costs, and quality positioning, and is already extremely competitive.

Volume Discounts Available: For customers who sign long-term framework agreements or reach a certain annual purchase volume, we offer more attractive tiered pricing discount policies.

Our customer service managers can provide detailed calculations customized to your specific purchase volume and requirements.

Absolutely! We sell not just products, but complete solutions. Our experienced technical team provides comprehensive support:

Our technical team has extensive experience across multiple industries including semiconductors, coatings, casting, pharmaceuticals, and more.

It's very simple! Just follow these easy steps:

1. Contact Us: Reach out via phone, email, or our website contact form.

2. Share Your Requirements: Provide your company information and needs (product name, specifications, quantity).

3. Receive Quotation: Our customer manager will create an account for you and provide a detailed quotation and contract.

4. Confirm Order: After confirming the order, we enter an efficient production and shipping process.

Yes! Customization service is one of our core strengths.

We have the technical expertise and production flexibility to develop custom formulations, specifications, and specialty chemicals tailored to your specific requirements.

Our R&D team works closely with customers to understand their unique needs and develop solutions that provide competitive advantages in their markets.